Track-and-Trace Transition
The Cannabis Control Division (CCD) is transitioning New Mexico’s cannabis industry from BioTrack to the New Mexico Seed-to-Sale System (NMS2S), a new track-and-trace system that all licensed cannabis businesses must use. NMS2S is specifically designed to meet the unique needs of New Mexico’s cannabis licensees and ensure all cannabis products in our state are from New Mexico. The new system is free for all cannabis licensees.
We’re Here to Help
We understand that any change, especially in a strict regulatory environment, can be difficult. It is our goal to ensure that this transition is as seamless as possible for our licensees. We are providing several different ways you can find support during the transition.
Additional information regarding training opportunities and support resources will be provided.
Official communications will be sent to the business email address you have listed in NM-PLUS and posted on this webpage. Be sure to monitor your inbox closely.
Help Line
A dedicated help line will be available during the transition and as you adjust to NMS2S.
Operating M-F 8 a.m. – 5 p.m.
NMS2S Support Center
Fast help for signing in, completing transfers, and learning the New Mexico Seed-to-Sale system.
User Manuals
Step-by-step guidance for using NMS2S.
- Producer Training Manual
- Retailer Training Manual
- Manufacturing Training Manual
- Transfer/Manifest Training Manual
- Inventory Rooms Training Manual
- Testing Labs Training Manual
- Courier Training Manual
- Organization Admin/Manage Users Training Manual
- Lifecycle Event Statuses
- Licensee Token Instructions for 3rd Party Integrators
Other Transition Resources
How-To Videos
Step-by-step guidance for using NMS2S.
Videos are grouped into playlists by category or license type.
Training Sessions
Opportunities to learn the new system and ask questions.
Industry Bulletins
26-18 Expanded API Access **Corrected from 26-11 Identifier
26-16 How to locate transferred inventory in NMS2S Inventory Room
26-15 NMS2S Support Availability for Labor Day Weekend
26-14 Submit questions for tailored walkthrough of NMS2S
26-13 Information About NMS2S Setup Email
26-12 Reminder: BioTrack Data Migration Begins Today, Aug. 25, 2026, at 5 p.m. MDT
26-11 Response to concerns regarding NMS2S transition
26-10 NMS2S Manuals and Website
26-09 Industry Bulletin NMS2S Transition Timeline
26-08 Upcoming Transition to New State-Mandated Track-and-Trace System
Frequently Asked Questions
Answers to common transition and system questions.
Frequently asked questions are in development. As we receive questions, and issue answers, we will publish them here.
How do I find my inventory in NMS2S?
All transferred inventory from BioTrack to NMS2S can be found in a labeled “inventory room.” All inventory can then be moved to the sales floor to review your products and proceed with regular sales to medical and adult-use customers.
Please refer to these resources for help managing your inventory rooms:
Licensee Token Instructions for 3rd Party Integrators
Instructions for Providing an Access Token to a Third-Party Inventory Integrator
Your third-party integrator will contact you when they are ready to connect to your NMS2S location(s). At that time, they will need an access token for each location they are integrating.
If You Already Have an Access Token
If you operate a retail business, you previously generated an access token for your POS provider.
- If you still have a copy of that token, you may provide it directly to your third-party inventory integrator.
- No additional action is required.
If You Do Not Have the Access Token
If you no longer have a copy of the token that was provided to your POS provider, you can generate a new token and provide it to your third-party integrator.
Important: Do not revoke the token currently being used by your POS provider, as doing so may interrupt your POS integration. Lost the old token? Don’t revoke it. Create another one.
How to Generate a New Access Token
- Log in to NMS2S using an account with Administrator permissions.
- Navigate to Locations.
- Click Create Token.
- Copy the token when it is displayed.
- Provide the token to your third-party integrator.
Important
Save a copy of the token in a secure location when it is created. You will not be able to view the token again later. If you lose the token, you may need to generate a new one.
You can have up to three active access tokens for each location. Creating a new token will not disable any existing tokens.
Organizations with Multiple Locations
If your organization operates multiple locations, you will need to generate a separate access token for each location requested by the third-party integrator. Provide each token to the appropriate integrator for the location being connected.
THE TRANSITION IS MANDATORY FOR ALL CANNABIS LICENSEES.
Transition begins August 25, 2026, and NMS2S will launch the first week of September. BioTrack will no longer be available after August 25 for non-retailers and September 4 for retailers. There are important steps every licensee should take now to prepare.
Get Ready for NMS2S
IMPORTANT DATES
August 25, 2026 after 5:00 p.m.
- Biotrack functionality turned off for all non-retailer licensees.
- Testing labs will not be able to receive samples from August 25 – August 31. All past testing results will be fully migrated over by August 31.
- Retailers should limit any modification of their inventory to sales through Biotrack and any other necessary inventory reconciliation.
- Retail to retail transfers should not occur.
August 31, 2026
- All activities with the exception of retailers are given access to their migrated inventory in NMS2S.
- Testing can resume.
- Producers and Manufacturers should make any updates to their inventory that occurred during the migration and ensure all information in the system is accurate.
September 1, 2026 at 12:01 a.m.
- Retailer migration begins.
- Sales must still be conducted through BioTrack.
- Please be sure to have synchronized your retail inventory with the BioTrack traceability database before 12:01 a.m. on September 1.
September 2, 2026
- Retailers gain access to both BioTrack and NMS2S accounts and inventory.
- Sales MUST continue to be processed through BioTrack until the cutoff date (September 4). To ensure your NMS2S inventory remains accurate for cutover day, you must adjust down your inventory in NMS2S to account for sales during this period.
September 4, 2026 at 12:01 a.m.
- BioTrack will be turned off.
- All cannabis activity, including sales, must be done on NMS2S moving forward.
What To Do Now
Reconcile your inventory.
Before migration, licensees should review your BioTrack records and make sure they accurately reflect your physical inventory:
- Reconcile physical inventory against track-and-trace inventory.
- Review plants, packages, harvests and other tracked inventory.
- Resolve discrepancies and incomplete transactions.
- Complete outdated records where appropriate.
- Review outstanding transfers and transactions.
- Check that your license and facility information is accurate and current.
- Do not make adjustments solely to prepare for migration unless they accurately reflect your inventory or activity and are otherwise permitted.
Your BioTrack records matter. Accurate, complete information will help make your migration successful.
Make sure BioTrack is synchronized.
BioTrack is currently the source of truth for your track-and-trace inventory. Only data reflected in BioTrack at the time of the launch will migrate to NMS2S. If you use a third-party point-of-sale or inventory management system, make sure its information is properly synchronized with BioTrack. We recommend running a “Current Inventory” report directly from BioTrack Traceability and using it to review and reconcile your inventory.
Review your NM-PLUS information.
Existing BioTrack user accounts will NOT be automatically transferred into the new system. The primary controlling person listed in your NM-PLUS account will be established as your license’s initial NMS2S system administrator. Before the launch, confirm the primary controlling person contact information for your license is current on NM-PLUS and make any changes as soon as possible before the transition.
What is Changing
NMS2S is designed to align track-and-trace workflows more closely with New Mexico’s own regulatory requirements. Some functions that worked one way in BioTrack may work differently in NMS2S. Remember that system functionality never overrides legal limits.
Courier Tracking
Couriers will have accounts to track cannabis deliveries directly in the state system. All deliveries using licensed or internal couriers must be tracked.
Producer Inventory
After the transition, production licensees will only be able to receive approved inventory types:
-
- Deli Style Cannabis
- Fresh Frozen
- Bulk Flower
- Bulk Trim
- Clones
- Seedlings
- Seeds
If you are in possession of inventory types not in this list, NMS2S will migrate these items, and allow for those items to be transferred out of your inventory.
Testing
NMS2S will more clearly distinguish sale-ready products from products still in production. Testing must be completed before a product is designated as sale ready. If a product changes form after testing, it requires new finished product tests before retail transfer.
The system requires testing at each products “Unpackaged” stage where it will not change form before packaging.
Distinction Between Medical and Adult-Use Products
NMS2S will make it easier to track medical and adult-use cannabis separately, giving New Mexico clearer data on each market and a more adaptable track-and-trace framework as cannabis regulations continue to evolve.