CCD Compliance FAQs
Compliance FAQs
How do I get my Bio Track information/ Username and password?
Your Bio Track information is sent to you in the email that was sent to you when your license was approved.
Why can’t I add inventory to my Biotrack?
New Producers and Micro Producers have a 15-day window to enter seeds and clones without a source code. Once this window is closed you will need to contact CCD.Compliance@rld.nm.gov to add any new genetics. Please include your company name, your name, contact information i.e. phone number, and a brief message about what or why you need to add inventory
I need my BioTrack 15-day window reopened. Can the CCD open my 15-day window?
Yes. The Cannabis Control Division can reopen a closed 15-day inventory window. We only open the window for 24 hours, you can only request one window opening every 3 months, you can only input clones and genetics into BioTrack via an open window, and we may ask you to provide specific documentation pertaining to the inventory you wish to upload into BioTrack. The Cannabis Control Division will not open a licensee’s window for any reason other than to input seeds, clones, and genetics.
I am having BioTrack issues and need backend corrections performed in order to correct my issue. Can the CCD fix these issues?
No. First visit our webpage here that has outlined common BioTrack issues and how to resolve them. You then should contact BioTrack support, open a ticket, and explain the issue to the BioTrack Support Representative. Some BioTrack issues may require State approval before BioTrack Support can correct your issue. Please note, BioTrack may charge you a fee (minimum $200) for some backend corrections. Please discuss fees with your BioTrack Support Representative.
How do I get a source code?
All valid inventory being manifested to you comes with a source code. Source codes for seeds and clones will be created when you enter them as new inventory in BioTrack.
Can I sell Clones in a retail store?
Yes, however, please contact the New Mexico Department of Agriculture (NMDA). Clones are considered immature cannabis and a nursey license is required to sell immature cannabis plants.
Do immature plant counts have a limit?
No, you do not have a limit for immature plant counts. Only for mature plants.
Can you approve my packaging before I place a mass order?
No. We cannot approve or deny any packaging, labeling, or marketing material that is sent to The Division. We recommend checking with your legal counsel.
I am having trouble interpreting the rules. Can a compliance officer answer my questions?
Yes, but we cannot offer any operational/legal advice. We would recommend contacting your legal counsel or company consultant for a more specific answer.
How often will my cannabis facility be inspected?
The Cannabis Control Division’s goal is to inspect every licensed facility at least once a year. You can expect a Compliance Officer at your facility at least once per year. Compliance Officers may visit your facility more than once for various reasons such as follow up inspections or investigations.
Can I schedule an appointment with a Compliance Officer for them to conduct a sight inspection on my facility?
No. Compliance Officers are assigned schedules every month and have strict deadlines to meet.
A Compliance Officer conducted a facility inspection and it was marked as failed. How long do I have before my next inspection?
If your facility fails its inspection, it will be re-inspected in 30 to 90 days from your original inspection date. In the event that your re-inspection fails for this facility, you may be afforded an opportunity for additional re-inspection. Failed inspections may be referred for administrative action.
The smell of cannabis coming from a facility near me is overwhelming. Can the CCD act on this?
Unfortunately, no. We recommend reaching out to your local municipality with odor concerns.