Helpful Links

Helpful Links

Below you will find the contact information necessary to get more information or file a complaint concerning other financial institutions that do not fall under our jurisdiction. Also included is contact information for agencies who provide other financially related information and regulation.

State Complaints on pre-need funeral plans
Consumer Affairs Division
New Mexico Department of Insurance
(877) 807-4010

National Complaints/Assistance
Information on Failed Thrift Institutions (aka Savings and Loan Associations/Savings Banks)
Federal Deposit Insurance Corporation Ombudsman
(800) 568-9161

National Banks, Federal Savings Banks, or Federal Savings and Loans
For a federally chartered (aka national) bank or savings and loan (such as First National Bank, Bank of Albuquerque, Pioneer Bank, Wells Fargo, N.A., Bank of America, etc.), please contact:

Comptroller of the Currency (OCC) Consumer Assistance Group 1301
McKinney Street, Suite 3450 Houston, TX 77010 Consumer Hotline

(800) 613-6743
https://helpwithmybank.gov/

State Banks Not Chartered in New Mexico
Federal Deposit Insurance Corporation (FDIC)

Consumer Response Center
1100 Walnut St., Box #11
Kansas City, MO 64106

Consumer Hotline (877) ASK-FDIC (877-275-3342)
https://www.fdic.gov/consumers/assistance/ 

Federal Credit Unions
National Credit Union Administration (NCUA)

1230 W. Washington Street, Suite 301
Tempe, AZ

(602) 302-6000
http://www.ncua.gov/Pages/default.aspx 

Credit Card Companies and Credit Card Banks
Federal Trade Commission
https://www.ftccomplaintassistant.gov/ 

Other Various Financial Products
Consumer Financial Protection Bureau (CFPB)

1700 G Street, NW
Washington, D.C. 20552

Consumer Inquiries (202) 435-7000 or info@consumerfinance.gov
Submit a Complaint: www.consumerfinance.gov/complaint/ 

Money Service Businesses
US Treasury Financial Crimes Enforcement Network (FinCEN)
www.fincen.gov 

Industry Associations and Agencies

Multiple Financial Industries

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Conference of State Bank Supervisors (CSBS)

*CSBS covers more financial industry regulators than just banks

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Consumer Financial Protection Bureau (CFPB)
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Nationwide Multistate Licensing System (NMLS)

Banking Industry

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Independent Community Bankers Association (ICBA National)
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Independent Community Bankers Association of New Mexico (ICBANM)
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New Mexico Bankers Association (NMBA)

Collection Agencies, Managers, and Repossessors

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American Collectors Association
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Consumer Credit Counseling
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Federal Trade Commission

Credit Union Industry

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Credit Union Association of New Mexico (CUANM)
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Credit Union National Association (CUNA)
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National Association of State Credit Union Supervisors (NASCUS)

Mortgage Industry

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American Association of Residential Mortgage Regulators (AARMR)
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Mortgage Bankers Association
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National Association of Consumer Credit Administrators (NACCA)
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National Association of Mortgage Brokers
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New Mexico Association of Mortgage Professionals
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New Mexico Mortgage Finance Authority
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New Mexico Mortgage Lenders Association
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US Department of Housing and Urban Development (HUD)

Escrow Industry

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Bankrate definition of Escrow Company

Trust Industry

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Forbes Article on Fiduciary Duty
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