File A Complaint

File a Complaint

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Note that the FID is only able to mediate complaints regarding our licensees.

Please go to the About Us page to ensure that the financial institution you are filing against is one of FID’s licensees.  If your financial institution is not listed there, please contact the other agencies listed below in the additional resources section.  If you believe that a financial institution is operating in this state without a proper license, please contact the association Industry Manager listed on the Contact Us page.

Download the FID Uniform Complaint Form.  Once completed, please email the complaint form and associated documentation to the proper Industry Manager listed below:

State Chartered Banks and Trust Companies
Email to Rebecca Moore, Acting Director
State Chartered Credit Unions and Endowed Care Cemeteries

Email to Rebecca Moore, Acting Director

Small Loan Companies

Juan Pablo Trevizo, Industry Manager

Collection Agencies, Money Service Businesses, Motor Vehicle Sale Finance Companies, and Repossessors

Juan Pablo Trevizo, Industry Manager

Mortgage and Escrow Companies

David Shelton, Industry Manager

ADDITIONAL RESOURCES:

Below you will find the contact information necessary to get more information or file a complaint concerning other financial institutions that do not fall under FID’s jurisdiction.  Also included is contact information for agencies that provide other financially-related information and regulation.

Pre-need Funeral Plans
Consumer Affairs Division
Department of Insurance
(877) 807-4010

Failed Thrift Institutions (aka Savings and Loan Associations/Savings Banks)
Federal Deposit Insurance Corporation Ombudsman
(800) 568-9161

National Banks, Federal Savings Banks, or Federal Savings and Loans
Comptroller of the Currency (“OCC”)
Consumer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Consumer Hotline (800) 613-6743
https://helpwithmybank.gov/

State Banks Not Chartered in New Mexico
Federal Deposit Insurance Corporation (“FDIC”)
Consumer Response Center
1100 Walnut St., Box #11
Kansas City, MO 64106
Consumer Hotline (877) ASK-FDIC (877-275-3342)
https://www.fdic.gov/consumers/assistance/ 

 

Federal Credit Unions
National Credit Union Administration (“NCUA”)
1230 W. Washington Street, Suite 301
Tempe, AZ
(602) 302-6000
http://www.ncua.gov/Pages/default.aspx

Credit Card Companies and Credit Card Banks
Federal Trade Commission
https://www.ftccomplaintassistant.gov/

 

Other Various Financial Products 
Consumer Financial Protection Bureau
Attention: [Employee Name, Division, and/or Office Number]
1700 G Street, NW
Washington, D.C. 20552
Consumer Inquiries (202) 435-7000info@consumerfinance.gov
Submit a Complaint:  http://www.consumerfinance.gov/complaint
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